Privacy policy

1. Who we are

The Call Guy (“we”, “us”, “our”) produces and delivers voicemail campaigns for businesses. We operate from Alberta, Canada and serve clients across Canada and the United States. This policy explains how we handle personal information on thecallguy.ca, in the client dashboard, and while producing and delivering campaigns.

Questions about anything here: contact@thecallguy.ca.

2. What we collect

Information you give us directly. When you book a demo, send us a brief, or create an account, we collect what you type in: your name, business name, email address, phone number, industry, and anything you write in a message field. Account passwords are stored only as secure hashes — we never see or keep the password itself.

Campaign material you upload. To run a campaign, you provide a contact list (names, phone numbers, and any fields you choose to include), a script, a schedule, and your sign-off. Section 4 covers how we treat that list.

Voice recordings. If you clone your voice, we collect the short recording you make and the voice profile built from it. Section 3 covers the rules around this.

Collected automatically. Like most sites, we gather basic technical and usage information — pages visited, approximate region, browser and device type — to understand how the site is used and keep it working. We use essential cookies and similar local-storage technologies to keep you signed in and remember your in-progress work. We don't use advertising trackers.

3. Voice recordings and cloning

Voice cloning on our platform is consent-first, always:

• The live website demo. The recording you make is used once — to build a temporary clone and render one sample. The clone is deleted automatically before the sample plays, every time, and the recording is not kept. The spoken consent line in the demo script is required on purpose: a recording that doesn't include it is rejected.
• Client voice profiles. Voices you clone in your dashboard are stored so we can render your campaigns in them. They're used only for your account's campaigns, never shared between clients, and you can delete them from your voice library at any time — or ask us to.

4. Your contact lists

When you upload a contact list, we process it on your behalf and on your instructions — to produce your takes, deliver your campaign, and report the results back to you. We do not sell contact lists, use them for our own marketing, or share them between clients. You are responsible for having the right to contact the people on your list; our terms of service spell that out.

5. How we use information

• To provide the service: produce takes, deliver campaigns, and report delivery results.
• To run your account: sign-in, email verification, receipts, and service notifications.
• To respond when you contact us, and to schedule demos you request.
• To process payments and maintain accurate billing records.
• To keep the platform secure — preventing fraud, abuse, and unauthorized access.
• To improve the product, using aggregate usage patterns rather than your campaign content.

We do not sell personal information, and we don't use it for third-party advertising.

6. Payments

Payments are processed by Intuit (QuickBooks Payments). When you buy a credit bundle, you pay a QuickBooks invoice on Intuit's secure payment page — your card or bank details go directly to Intuit, and we never receive or store your full card number. We keep the transaction records we need for your credit balance and receipts. Intuit handles your payment information under its own privacy policy, available on intuit.com.

7. When we share information

We share personal information only in these situations:

• Service providers. We use a small number of trusted providers to operate the service — hosting, audio production, message delivery, and email. They process information only as needed to provide their service to us and are bound by contractual confidentiality obligations.
• Payments. Intuit (QuickBooks Payments), as described above.
• Legal requirements. If we're required to by law, or to protect our rights, our clients, or the public.
• Business changes. If our business is ever sold or merged, information may transfer with it — under the same protections this policy describes.

8. Where your information lives

We serve Canada and the United States, and our service providers operate in both countries. Your information may be stored or processed in either, where it may be subject to local law. We apply the same protections described here regardless of where processing happens.

9. How long we keep it

We keep account information while your account is active, and campaign material for as long as it's needed to run your campaigns and give you accurate reporting. Billing records are kept as required by tax and accounting law. When information is no longer needed — or when you ask us to delete it — we remove it, except where the law requires us to keep it.

10. How we protect it

Information is encrypted in transit, passwords are stored only as secure hashes, and access to client data is restricted to what's needed to run the service. No online service can promise perfect security, but if we ever become aware of a breach affecting your personal information, we'll notify you as required by law.

11. Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, and you can withdraw consent where our processing relies on it. Canadian privacy law (including PIPEDA) and applicable U.S. state privacy laws give you rights over your personal information — email contact@thecallguy.ca and we'll respond promptly. If you're in Canada and unsatisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

If your number was on a client's contact list and you'd rather not hear from that business again, the fastest route is telling them directly — but you can also email us and we'll pass the request along.

12. Children

Our service is built for businesses and isn't directed to anyone under 18. We don't knowingly collect personal information from children.

13. Changes to this policy

If we change this policy, we'll post the update here with a new effective date. For material changes, we'll flag it to account holders by email or in the dashboard.

14. Contact us

The Call Guy · Alberta, Canada
contact@thecallguy.ca