Terms of service

1. Agreeing to these terms

These terms are an agreement between you and The Call Guy (“we”, “us”, “our”), operating from Alberta, Canada. By using thecallguy.ca, creating an account, or running a campaign with us, you agree to them. If you're using the service for a business — which is what it's built for — you confirm you have the authority to agree on that business's behalf, and that you're at least 18.

2. The service

We produce and deliver voicemail campaigns: you provide a contact list and approve a script, we render the audio in a cloned or house voice, deliver a voicemail message to your contacts, and report the results in your dashboard. The service also includes the voice-clone studio, the client dashboard, and prepaid campaign credits. We're always improving the product, so features may change over time.

3. Your account

Keep your account information accurate and your sign-in credentials to yourself. You're responsible for activity under your account. If you believe someone else has accessed it, tell us right away at contact@thecallguy.ca.

4. Credits, pricing and payment

• Prepaid bundles. Campaign credits are bought in bundles at the prices published when you buy. Each product (personalized and standard) has its own credit balance.
• Spent only on delivery. A credit is spent only when a voicemail is delivered. Attempts that don't deliver return to your balance as credits automatically.
• Credits never expire, and they keep the rate of the bundle they were bought in.
• Payment. Payments are processed by Intuit (QuickBooks Payments) through the invoice we send when you buy. Applicable taxes may be added where required. Credits are account-specific and can't be transferred or redeemed for cash, except where the law requires otherwise.
• Billing questions. If you believe a charge is wrong, contact us within 30 days of the charge and we'll review it in good faith and make it right where we got it wrong.

5. Campaign approval and delivery

Nothing sends without your sign-off. You approve the script, the voice, the takes, and the schedule; your approval authorizes us to deliver the campaign as approved. Delivery runs inside compliant calling hours for each contact's local area. Delivery depends on carriers and networks we don't control, so we can't guarantee that any particular voicemail will be delivered — which is exactly why undelivered attempts never cost you a credit.

6. Your responsibilities: lists, consent and law

You know your contacts; we don't. When you upload a list and approve a campaign, you confirm that:

• You have the right to contact everyone on the list, including any consent required by the laws that apply to you — in Canada, that includes CASL and CRTC telemarketing rules; in the United States, the TCPA, FCC rules, and state law.
• You honor do-not-call and opt-out requests, and remove those contacts from future lists.
• Your script is truthful, identifies your business accurately, and doesn't promote anything unlawful.
• The list contains only what's needed for the campaign — don't upload sensitive personal information.

We may decline, pause, or cancel a campaign we reasonably believe breaks the law or these terms. Credits for anything unsent stay in your balance.

7. Voice cloning rules

Clone only your own voice, or a voice whose owner has given you explicit written permission. Impersonating a real person without permission is prohibited, full stop. We may refuse to create, or may delete, any voice profile that we reasonably believe violates this — including clones of public figures.

8. Acceptable use

Don't use the service to break the law, deceive, harass, or defame; don't probe, disrupt, or overload the platform; don't scrape it or resell it without a written agreement with us; and don't upload malicious code. We may suspend accounts that do.

9. Your content and ours

Yours stays yours. You keep all rights to your contact lists, scripts, recordings, and voice profiles. You grant us a limited license to use them solely to provide the service — producing takes, delivering campaigns, and reporting results.

Ours stays ours. The platform, the website, and The Call Guy branding are ours. These terms don't give you any rights to them beyond using the service.

10. Privacy

How we handle personal information — yours and your contacts' — is covered in our privacy policy, which is part of this agreement.

11. Disclaimers

The service is provided “as is.” We work hard to make campaigns land, but we don't guarantee specific delivery rates, callback volumes, or business results — every list, market, and offer is different. Any figures on our site describe real past campaigns, not a promise about yours.

12. Limitation of liability

To the maximum extent the law allows, we're not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim related to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You'll defend and hold us harmless from claims arising out of your contact lists, your campaign content, or your failure to obtain consent required by law — including regulatory penalties and reasonable legal costs. This survives the end of the agreement.

14. Suspension and termination

You can stop using the service or close your account at any time by emailing us. We may suspend or terminate accounts that violate these terms, or with reasonable notice if we discontinue the service. If we terminate without cause, we'll work with you in good faith on any remaining credit balance. Sections that by their nature should survive — including 9, 12, 13, and 16 — survive termination.

15. Changes to these terms

If we change these terms, we'll post the update here with a new effective date, and flag material changes to account holders by email or in the dashboard. Continuing to use the service after a change takes effect means you accept it.

16. Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Disputes will be resolved in the courts of Alberta, and you consent to their jurisdiction.

17. Contact us

The Call Guy · Alberta, Canada
contact@thecallguy.ca