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Service win-back for dealerships

The customers who drifted, back in the bay.

A voicemail to every service customer you haven’t seen in a year or more, by name and vehicle, in a voice from your service desk.

81% delivered. One dealership’s first campaigns

Next, you pick a time. Twenty minutes on Zoom.

Clone your voice

Hear it

Three reasons to come back. Press play on each.

Service win-backKristen · 0:19

“Hi, it’s Kristen at Hillside Auto. It’s been a while since your last visit with us, and we’d love to earn the next one — we still have your full service history, so nothing…

Win-back

Customers you haven’t seen in 18 months, with a reason to book.

Service reminderHeather · 0:19

“Hi Sarah, it’s Heather at Hillside Auto. Your Equinox is coming due for its regular service — oil, filters, and a proper once-over before road-trip season. We’ve got openings next week, and…

Service due

The maintenance their vehicle is due for by now.

Declined-services follow-upDave · 0:17

“Hi Marcus, it’s Dave at Hillside Auto service. When your truck was in last month, we flagged the rear brakes — they had some life left, so no panic, but they’re on…

Declined work

Open items from their last visit, still on file.

Every take here is a real render in a house voice. Yours send in your voice or your team’s.

The campaign

One lapsed list, worked in order. The most recent first.

  1. The list.

    Export the customers whose last service visit was 12 to 24 months ago: names, numbers, vehicle and the date of the last visit. Start with the most recent; they’re the easiest to bring back.

  2. The reason.

    Give each one a reason that’s true for them: the maintenance their vehicle is due for by now, an open item from the last visit, or an offer your store is running. Say it in the first two lines.

  3. The answer.

    The callback rings your service desk, and anyone who books, replies or opts out leaves the sequence. Add a campaign line and they can reply to a short text to book.

Scripts

Service win-back scripts to start from. The green words come from your list.

First win-back

12 to 18 months since the last visit

“Hi Kevin, it’s Kristen at Hillside Auto service. It’s been a while since we saw your Tucson, and by now it’s probably due for an oil change and a tire rotation. We still have its full history on file. Call me back at 587-331-9189 and I’ll find you a time.”

With an open item

When the last visit left work on file

“Hi Linda, it’s Kristen at Hillside Auto. When your CR-V was last in, we noted the front brakes were getting close. It’s been about a year, so it’s worth a look. Call me back at 587-331-9189 and we’ll check it in one visit.”

The second try

Two to three weeks later, to anyone who hasn’t called

“Hi Kevin, it’s Kristen again at Hillside Auto. I left you a message about your Tucson. If you’ve found another shop, no problem, and if not, we’d love to see you back. Call me at 587-331-9189.”

Every green word is a column from your list. You hear real takes in the voice you pick, and approve the script, before anything sends. Every dealership script, on one page

Your voice

Sound like your store. Not a call centre.

  1. Read ten seconds.One short script out loud, or hand it to your service manager.

  2. We build the clone.Moments later. No signup, and nothing is stored.

  3. Hear it say something new.A line that voice never recorded, about a customer it never met.

Voice cloneHillside Auto · Service

Ten seconds, start to finish.

Ten seconds of reading. No signup, nothing stored.

Cost

Billed on delivered. Misses come back to your balance.

  • 500 credits

    $1.10

    per delivered voicemail

    $550 plus GST/HST

    Covers a list of about 670

    Get started

  • 1,500 credits

    $0.90

    per delivered voicemail

    $1,350 plus GST/HST

    Covers a list of about 2,010

    Get started

  • 3,000 credits

    $0.80

    per delivered voicemail

    $2,400 plus GST/HST

    Covers a list of about 4,010

    Get started

  • 10,000 credits

    $0.55

    per delivered voicemail

    $5,500 plus GST/HST

    Covers a list of about 13,340

    Get started
  • Follow-up texts included
  • Three cloned voices with every account
  • Credits last 12 months
  • A campaign line, $10 a month
See every bundle

Rules

Built for how a dealership has to call. Checked on every campaign before it sends.

Local calling hours, across Canada

Each voicemail lands inside its customer’s own hours, wherever the store’s clock is.

British ColumbiaPacific

Sending

AlbertaMountain · the store

Sending

ManitobaCentral

Sending

OntarioEastern

Held until 9 AM

Nova ScotiaAtlantic

Held until 9 AM

NewfoundlandNewfoundland

Held until 9 AM

7:40 PM at the store: 3 of 6 provinces sending. Drag the clock to try another hour.

Service reminderThis month’s service-due list

In reviewApproved

  • Your own customersConsent on file for every number

  • Real takes, signed offYou hear them before anything sends

  • Checked by our teamOr your group’s own signed sign-off

  • A Canadian caller IDSo the call back lands at the store

  • One STOP stops bothFollow-up texts and voicemails

  • Billed on deliveredMisses come back, credits last 12 months

Questions

Asked by dealerships.

Ask us on a call

Most stores use 12 to 24 months since the last service visit. Past two years, many have moved or changed vehicles, so start with the most recent and work back. Your DMS can export the list with each customer’s last visit date.

One reason that’s true for that customer: the maintenance their vehicle is due for, an open item from the last visit, or an offer your store is running. One reason and one number to call reads better than a list of specials.

Only to people who gave your store permission to hear from it. You confirm consent for each list before a campaign can move on, and anyone who has opted out is never sent another voicemail from your account.

The service manager, or the advisor most customers know. Every account includes three cloned voices, so the win-back can speak in one voice and the tire reminder in another.

Every campaign follows the same rules: your customers’ permission comes first, a person on the team checks every campaign before it sends, voicemails go out only inside regulated calling hours, and an opt-out is honoured across your whole account. Nothing here is legal advice; for a question about your own list, ask the team. The rules themselves, in plain words: Are voicemail drops legal in Canada?

Yes. Add a campaign line to your account ($10 a month): one local number that signs your voicemails and, about seven to nine minutes after a delivered voicemail, sends a short text to mobiles only, between 9 AM and 9 PM their time. Replies land in your dashboard Inbox and your team answers from the same number. One STOP stops the texts and the voicemails together.

Nothing extra: it's included with every bundle. One credit per delivered voicemail covers the voicemail and its follow-up text, misses come back to your balance, and replies cost nothing. One text per voicemail, never a second.

Keep reading

More campaigns for dealerships. Each list you keep is one.

Your next service list,
by name.

Voicemail from Hillside Auto0:19

“Hi Sarah, it’s Heather at Hillside Auto. Your Equinox is coming due for its regular service: oil, filters and a proper once-over before road trip season. We’ve got openings next week, and it’s usually about an hour. Call me back at 587-331-9189 and I’ll get you booked in.”

Book an introGet started

A twenty-minute walk-through on Zoom: the dashboard, a campaign, your questions. Nothing is sent to your list.