Emails we send you
The emails The Call Guy sends, who gets each one, which you can switch off in Notifications, and how to reach a person.
The Call Guy sends a few kinds of email: the ones you ask for, such as a password reset; alerts you choose; and notes about your campaigns and your invoices. This page says who gets each one and how to stop the ones you can.
The emails, and who gets them
| Who gets it | Can you switch it off | |
|---|---|---|
| A six-digit code to confirm your address | You, when you create your account | No: it is sent when you ask |
| Confirmation link for your sign-in email | You, when you select Resend in Security | No: it is sent when you ask |
| Password reset link | You, when you select Email me a reset link | No: it is sent when you ask |
| A team invite, with Join the workspace or Join the group | The person invited | No |
| Alert emails: a customer texts back, a callback goes unanswered, a new lead | Each person who chooses Email for that alert | Yes, in Notifications |
| The morning summary of yesterday | Each person who turns it on | Yes, in Notifications |
| "Your campaign is going out", then the results once every contact has a final result | The account's own email, or a store's in a dealer group | No |
| Invoices from QuickBooks, and reminders for an unpaid campaign line invoice | The account's own email, or the store's in a dealer group | No |
The account's own email is the account owner's sign-in email. In a dealer group, a store added from the dashboard has no email of its own: its mail goes to its Store email, or to the group's owner until it has one. See Add another store.
Choose your alert emails
Select your initials at the top right of the dashboard.
Select Notifications.
Select an alert, and turn Email on or off. Each change saves as you make it.
What you see
each alert shows how it reaches you now, as Email, Text, Bell or Off.
Each person chooses their own alerts, store by store in a dealer group. See Alerts and the daily summary.
Stop an email
Alert emails and the morning summary: switch Email off for that alert in Notifications. These emails carry no unsubscribe link.
Sign-in emails, such as a password reset link: there is no switch. They go out only when you ask for one.
Campaign and invoice emails: they go to the account's own email and have no switch.
Write back to a person
Most of our emails end with "Questions? Reply to this email — a human reads every one." Emails about your sign-in can't take a reply, so they name contact@thecallguy.ca instead.
Good to know
Our support team, when in your workspace, gets none of your alerts. See When our support team is in your workspace.
A teammate starts with no alert emails. The account owner starts with emails for a customer's text reply and an unanswered callback, unless those were switched off in the campaign line's own settings.
Related
Last updated October 19, 2026
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