When our support team is in your workspace
How the team behind The Call Guy opens your workspace to help, read-only or to make a change, how long it lasts, what it can do, and where every visit is logged.
To help you, the team behind The Call Guy can open your workspace from our side for a limited time. This is support access. It is not a seat on your team, and every visit is logged where you can see it.
The Team page always says: "The Call Guy's support team can access this workspace to help you. Every visit, and every campaign our team reviews, is in Team activity."
How a visit works
Our team opens it. There is no switch for it in your dashboard. To ask for help, use Talk to a person in the pill's menu at the top of the sidebar, or email contact@thecallguy.ca.
It ends on its own. Each visit is opened for a set time. When the time runs out, the access closes.
You can see it. While a visit is open, the Team page says "The Call Guy support is in your workspace now, until" and the time, with See activity.
It's logged. Every visit shows in Team activity: "Opened the workspace" when it starts and "Closed the visit" when it ends, each by "The Call Guy support". Our staff are never named in your log.
Read-only, or to make a change
A visit opens one of two ways:
Read-only. Our team sees your dashboard as you see it and can't change anything. Nothing it opens is marked as read.
To make a change. When you ask us to set something up or fix something for you, the visit works at the Admin level, so it sees what an Admin sees, and what it changes is saved to your workspace. See Member or Admin.
In a dealer group, a read-only visit shows the group the way its owner sees it, every store included. Each store's Team activity logs the visit, and it ends on every store at once.
What support can and can't do
Support can't buy credits or pay invoices.
Support never shows as a person on the Team page and never counts as a teammate.
Support gets none of your alerts.
Your Admins can't change or remove a visit. It closes on its own when its time is up.
See every support visit
Open Team in the sidebar.
Select Team activity.
Select Support above the table.
What you see
each visit's start and end, newest first. A visit still open says "Open now". Export CSV downloads what you see.
Everyone on the team can open Team activity.
Good to know
To ask about a visit, or to have one closed early, email contact@thecallguy.ca.
Unless your store chose Send on my own, our team also reviews every campaign before it sends. Each campaign our team opens shows in Team activity as "The Call Guy support reviewed the campaign" and its name, once an hour at most. See How the team reviews a campaign.
Related
Last updated October 21, 2026
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