A contact got no follow-up text
Why a contact got the voicemail but not the follow-up text, what each state on SMS delivery means, and why the builder won't switch the text on.
After a voicemail is delivered, one follow-up text can go to that contact's mobile from your campaign line. Some contacts never get it, on purpose, and a few texts are refused by the carrier. The SMS delivery page says which, for every contact.
See what became of each text
Open Delivery & recordings, then SMS delivery.
Pick a campaign under Campaign, if you want one.
Use The carrier's word to see each state, and Why not sent for the reasons.
Example
What each state means
| State | What it means |
|---|---|
| Sending | The text is waiting for its time, or on its way to the carrier. |
| Accepted by the carrier | The carrier took the text. We get no receipt from the handset, so we never call a text "delivered". |
| No receipt | The carrier never said either way. |
| Not accepted | The carrier refused the text. |
| Not sent | The text was never handed to the carrier. Why not sent gives the reason. |
Why a text is not sent
| Reason | What it means |
|---|---|
| Landline | The number is a landline or an internet phone line. Texts go to mobiles only. The voicemail still reached them. |
| Called back first | They called your campaign line before the text was due. They have already been in touch. |
| Texted first | They texted your line before the follow-up was due. |
| Had opted out | They had texted STOP, or your team opted them out. |
| Other | A rarer reason. Shown only when it applies. Ask the team about that text. |
None of the first four is a fault, and nothing needs fixing. The follow-up text is included with the delivered voicemail's credit, so a text that is not sent costs nothing.
A text that is waiting
A text goes out 7 minutes after its voicemail is delivered.
Texts go out only between 9 AM and 9 PM, every day, on the campaign's time zone. A text due outside those hours shows Sending and goes out at 9 AM the next morning.
A voicemail that came back gets no text. See Delivered, returned and to go.
The builder won't switch the text on
On the builder's When step, the Send the follow-up text switch says why it can't be turned on:
| The words under the switch | The fix |
|---|---|
| "A text is sent from a campaign line." | Select Set yours up and choose a number first. |
| "Your campaign line is not active, so no text can be sent from it." | Try again in a minute, or switch the text off. |
| "A text needs your sender details, the legal name and the mailing address." | Select Add them in your line's settings, fill in your Sender details, then come back. |
The text goes out only on a campaign you signed, where you confirmed the list's consent. See Rules for follow-up texts.
Related
Last updated October 19, 2026
Was this helpful?