"New voices are paused"
A new cloned voice can't be made right now. Every voice you already have and every house voice keeps working; here is what the message means and what to do.
When you record a new voice, the studio can answer that new voices are paused. Our room for new cloned voices is full for a while. Nothing you already have stops working.
What the message says
The message starts "New voices are paused" and says why, in one of three ways:
"until" a date, because "this month's limit on new voices is reached";
"the voice library is full for now";
"for now: the limit on new voices is reached".
Each one ends: "Every voice you already have keeps working, and so do the house voices."
What to do
Build your campaign in a voice you already have, or in a house voice. Nothing about them changes.
ExampleTo record the new voice anyway, try again after the date the message names.
Or write to the team: open Help, or email contact@thecallguy.ca. The message asks you to reach out, and the team helps you make room.
Good to know
No new voice is made, and no voice slot is used, when the message appears.
The same message can reach a teammate recording their voice from your invite link.
Every campaign already made in a voice keeps rendering and playing.
Related
Last updated October 19, 2026
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