Can't sign in
Your password isn't accepted, the reset link didn't work, your two-step code is refused, or your access to a workspace was removed. What each message means and what to do.
You sign in at Log in with your email and password, then a six-digit code if you turned on two-step verification. Each screen says what went wrong in its own words. Find the message below.
"That email and password don't match"
The password does not match that email, or the email has no login.
Check the email on the password screen: it reads "Logging in as" and your address. If it is wrong, select Use a different email.
Try your password again.
Still refused? Select Forgot your password? and reset it.
You can also call us at 587-330-4225 and we'll sort it with you.
Reset your password
On Log in, select Continue with email, enter your email, then select Forgot your password?.
Check the address and select Email me a reset link.
Open the email and tap its link. It opens Log in again on Set a new password.
Type a new password of at least 10 characters and save it.
What you see
first "Check your inbox": "A reset link is on its way." After you save, you land in your dashboard.
No email after a few minutes? Check your spam folder, or email contact@thecallguy.ca.
The email only goes out if that address has a login.
With two-step verification on, the reset asks for your six-digit code before it saves the new password.
"That link didn't work"
A reset link works once and expires after an hour. Select Email me a fresh link, then use the newest email.
Your two-step code is refused
The screen reads "That code wasn't accepted — wait for a fresh one and try again."
Wait for your authenticator app to show the next code.
Enter the six digits and select Verify and open my dashboard.
What you see
your dashboard. If you lost your authenticator, email contact@thecallguy.ca. The step protects your account, so a person helps you back in.
"Your access to … was removed"
The owner of that workspace removed your seat. Sign in to your own account, or ask the workspace owner for a new invite.
Other messages
"Sign-in is briefly unavailable — try again in a moment." Wait a moment, then sign in again.
"The security check didn't go through — reload the page and try again, or email contact@thecallguy.ca." Reload the page and sign in again.
Good to know
No account yet? On the first Log in screen, select Sign up.
Your sign-in email cannot be changed from the dashboard. Email contact@thecallguy.ca and the team moves your campaigns and credits over to the new address.
Related
Last updated October 19, 2026
Was this helpful?