Skip to content
The Call Guy
Book an intro

Lists and merge fields

Get your contact list ready, upload it, match its columns, and put each contact's own details into the voicemail.

  1. Prepare your listWhat a contact list needs before you upload it: permission, one contact per row, a phone column, and the details your voicemail will say.Read the article
  2. Upload a listAdd your contact file on the Audience step, see what the builder read, and fix a file it cannot use.Read the article
  3. Match your columnsOn Map, check what each column of your file is used for, choose which number is called, and leave out the columns you don't need.Read the article
  4. Why some contacts are set asideThe reasons a row is never called, where Review counts them, and how to download the set-aside rows to fix them.Read the article
  5. Greeting people by first nameThe name check on Review asks one question when your first-name column holds more than first names, and changes a name only when it is sure.Read the article
  6. Merge fieldsPut each contact's own details, such as their first name or their vehicle, into the voicemail, give a blank a word to say, and fix what the builder flags.Read the article
  7. Who sees your listWhere your contact list goes, who uses it and for what, how long it is kept, and how to have it deleted.Read the article

Every campaign is sent to a list of your contacts. These pages cover the list from your spreadsheet to the voicemail: what it needs, how the builder reads it, which rows it sets aside, and how each contact hears their own details.

Last updated October 19, 2026