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Troubleshooting

The problems a client can run into, each with its cause and the fix, in the dashboard's own words.

  1. "Verify your email" or "Add credits" stops meNew campaign shows a card instead of the builder. The card names what is missing - a verified email, credits, or a business in Canada - with the way to fix it.Read the article
  2. My list won't uploadThe builder says your file can't be used. Each message names the problem in one sentence; here is the fix for each.Read the article
  3. My script won't continueNext stays grey on the message. A detail your list doesn't have, a stray brace, a contact who would hear almost nothing, or a voicemail over 700 characters. Here is the fix for each.Read the article
  4. A contact got no follow-up textWhy a contact got the voicemail but not the follow-up text, what each state on SMS delivery means, and why the builder won't switch the text on.Read the article Example
  5. A callback didn't ring my phoneA customer called your campaign line back and your phone didn't ring. The Callbacks log says what happened to each call, and what to change.Read the article Example
  6. "New voices are paused"A new cloned voice can't be made right now. Every voice you already have and every house voice keeps working; here is what the message means and what to do.Read the article Example
  7. I paid, and my credits aren't there yetCredits land once QuickBooks reports the invoice paid in full. What to check when they haven't arrived yet, and when the team steps in.Read the article
  8. The number I picked is goneThe number you chose was taken before your order went through. Nothing was ordered; pick another from the list, which is always live.Read the article Example
  9. A test voicemail to my own phone ComingComing. A test of your campaign's voicemail, sent to your own confirmed phone before you submit.Read the article
  10. Can't sign inYour password isn't accepted, the reset link didn't work, your two-step code is refused, or your access to a workspace was removed. What each message means and what to do.Read the article
  11. The sign-up code didn't arriveThe six-digit code from sign-up is missing, wrong, expired or refused. Send a new one, or start again with the right email.Read the article
  12. A teammate's invite won't openThe invite link says it expired, was used, was replaced or was revoked. What each one means for the person invited, and how an owner or Admin sends a fresh link.Read the article

Each page starts from what you see on screen, says why it happens, and gives the fix. When none of them fits, open Help and write to the team, or email contact@thecallguy.ca.

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Last updated October 19, 2026